Lost Property

Lost -Property

We understand how frustrating it can be when you lose something which is why our lost property team are on hand to help reunite you with your missing items.

All items of lost property are kept at our Lost Property office at Newport station - this includes anything found by other train companies whose services end at one of our stations. It can take up to 10 days from the date your items go missing for them to reach our lost property office.  

If your item was left with a different train company, you will need to speak to the train operator who was running your service. View list of train operators and contact details.
 
We store items for 3 months, after which any unclaimed items are donated to local charities.

If you believe your item to be stolen then you should contact the British Transport Police.

Reporting your lost item
To help us find your things as quickly as possible, we’ll need to know a few things when you contact us.

To ensure that we get all the information we need to help get your items back to you, you can complete our lost property form which can be downloaded here.

Send the completed lost property form and any photographs you have of the items to us at lost.property@arrivatw.co.uk.

We will acknowledge receipt of your email and our lost property team will contact you if there are any items matching your description.

 

Contact Us 

Email
lost.property@arrivatw.co.uk  

Telephone  
03333 211 202

Post
Newport Lost Property Office 
Newport Train Station 
Queensway 
Newport 
NP20 4AX

Opening hours 
Mon to Fri: 10am to 4pm 
Sat to Sun: CLOSED

 

Collecting your Lost Property
An item of lost property can be collected in person from our property office in Newport station during opening hours.

You can arrange for a courier to retrieve your item on your behalf or alternatively pay for items to be sent by post.
Regrettably lost items cannot be returned to you by train.  

 

Lost Property Charges
Following customer feedback, we are currently reviewing our policy in relation to lost property charges.