How will my compensation be paid?
Compensation is paid via the following methods; please let us know how you would like us to pay it to you when you make your claim.
- National Rail travel vouchers
These are valid for twelve months and can be used to pay for rail journeys anywhere on the National Rail network.
Please let us know the name of the person the cheque should be made payable to.
- Cash voucher
This can be exchanged for money at any Arriva Trains Wales ticket office within 3 months of the date of issue. You will need to take identification that includes your signature (i.e. bank card, driving licence or passport)
- BACS payment directly into your chosen bank account.
We will ask you to provide the Sort code, Account number and Account name as part of handling your claim via a secure system.
- Credit / Debit card
We will ask you to provide the credit / debit card number you want us to pay your compensation to as part of handling your claim via a secure system.