How much am I entitled to?

As a minimum we will offer you the following level of compensation.

Length of Delay

Compensation - Single Ticket

Compensation - Return Ticket

30 to 59 minutes

50% of the cost of your ticket

25% of the cost of your ticket

1 hour or more

100% of the cost of your ticket

50% of the cost of your ticket

2 hours or more

We may increase the level of compensation

 

 

If you hold a season ticket we will compensate you for any individual delayed journeys on Arriva Trains Wales services. The value of each individual journey will be based on the following table and the compensation levels applying to single tickets will be used. 

Season Ticket Type

Value of each journey

Annual

Cost of Ticket divided by 464

Monthly

Cost of Ticket divided by 40

Weekly

Cost of Ticket divided by 10