How do I make a claim?

The quickest way to make a claim for a delayed journey is to fill in the web form below and upload a picture of your tickets or booking confirmation. 

You can also claim compensation for a delayed journey by downloading a compensation claim form here and posting it to us. Or you can pick up a form from any of our staffed stations.

You can write to us at:

Customer Relations 
Arriva Trains Wales 
FREEPOST RLTR-HBCR-LLTH 
St Mary's House 
47 Penarth Road 
Cardiff 
CF10 5DJ

You will need to provide the following information with your claim:

  1. The date of your journey
  2. The time your train was due to depart
  3. The stations you were travelling from and to
  4. How long the delay was
  5. You will need to provide your ticket for the delayed journey. If you no longer have your ticket we may accept other proof of travel such as your booking confirmation.