How do I make a claim?
The quickest way to make a claim for a delayed journey is to fill in the web form below and upload a picture of your tickets or booking confirmation.
You can also claim compensation for a delayed journey by downloading a compensation claim form here and posting it to us. Or you can pick up a form from any of our staffed stations.
You can write to us at:
Arriva Trains Wales
St Mary's House
47 Penarth Road
You will need to provide the following information with your claim:
- The date of your journey
- The time your train was due to depart
- The stations you were travelling from and to
- How long the delay was
- You will need to provide your ticket for the delayed journey. If you no longer have your ticket we may accept other proof of travel such as your booking confirmation.