Amended Arriva Trains Wales service due to adverse weather

Due to damage to trains caused by storms Ophelia and Brian, additional repairs and safety checks are required. This means some trains may run with fewer carriages than usual with some services amended at short notice

 Customers should ensure they use before they travel in order to check how their services may be affected

We apologise for any inconvenience caused and thank customers for their patience

Connecting you to what's important

Contact Arriva Trains Wales

We welcome feedback and suggestions from our customer as it helps us to improve the service we provide to you.

Our purpose is connecting people and communities to what is important to them. To do this we listen to your views to ensure we are delivering the service our customers want. When you get in touch with us we commit to responding to you in line with our Service Level Agreement.

Frequently Asked Questions

Have a quick query or question? View our Frequently Asked Questions before contacting us. You may find your answer here.

If you can't see your answer here, please complete one of the forms below relating to your enquiry:

Claim Compensation for a delay

Make a Complaint

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Customer Relations Response times:

If you have contacted us and haven't yet received a response, please be assured that we will be in touch with you as soon as we can. We aim to respond to correspondence within 10 working days; however during times of high demand we may not be able to reply as quickly as we would like.

We are currently handling cases received on the 21st September 2017 to the 25th of September 2017.

If you have not heard from us, and you contacted us before the above dates, please call us on 03333 211 202.

Updated: 20th October 2017.

Call Customer Relations

03333 211 202

8am to 8pm - Mon to Sat & 11am to 8pm on Sun.

Write to us

Arriva Trains Wales

St.Mary's House

47 Penarth Road


CF10 5DJ