Amended Arriva Trains Wales service due to adverse weather

Due to damage to trains caused by storms Ophelia and Brian, additional repairs and safety checks are required. This means some trains may run with fewer carriages than usual with some services amended at short notice

 Customers should ensure they use www.journeycheck.com/arrivatrainswales before they travel in order to check how their services may be affected


We apologise for any inconvenience caused and thank customers for their patience

Connecting you to what's important

How Do I Claim Compensation For a Delay?

When submitting please make sure to include:
The date of your journey.
The time your train was due to depart.
The stations you were travelling from and to.
If your journey was delayed how late were you reaching the station you were travelling to?
Please provide a copy of the train tickets for the journey you made. If you no longer have the tickets we may accept a booking confirmation.
Please tell us how you would like us to pay any compensation you may be owed. We can offer compensation in the form of National Rail travel vouchers, cheque, bank transfer (BACS), Credit card payment or voucher exchanged for cash from any Arriva Trains Wales ticket office. Please note that if we offer you goodwill compensation this will usually be in the form of National Rail travel vouchers.

Claim Compensation - Frequently Asked Questions

Am I entitled to compensation?

How much am I entitled to?

How will my compensation be paid?

Season ticket discount on renewal and void days

How do I make a claim?

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